We're Here
to Help

If you'd like to ask us a question or tell us about your CashNet experience, we'd love to hear from you. Reach out via the channel that works best for you.

Find a Store

Speak directly with your local CashNet team for any product or purchase enquiry.

Store Locator
Online Purchases

For general online shop enquiries, contact our dedicated Webshop team directly.

webshop@cashnet.com.au
Personal Finance

Questions about your Cashies Loan or application? Our team is here Mon–Fri.

13 22 74
Complaints

We take every concern seriously and are committed to resolving it promptly.

complaints@cashnet.com.au

Online Purchases

For any product or purchase enquiries, please directly contact your relevant store. For any general enquiries contact Webshop@cashnet.com.au.

Personal Finance

If you have any questions about your personal loan, Cashies Loan or application, you can contact your nearest store using our Store Locator or reach out to our Online Personal Finance team on the details below:

Phone: 13 22 74
Email: pfconline@cashnet.com.au
Mon – Fri 9:00am – 7:00pm AEST
Saturday Closed
Sunday Closed

Customer Complaint Handling

CashNet is committed to providing a high standard of service. If you have an issue you should, in the first instance, contact the store directly.

If you do not feel your issue has been resolved in an acceptable manner please contact our Company Complaints Officer by emailing complaints@cashnet.com.au.

For our Dispute Resolution Policy click here.

Information Security & Vulnerability Disclosure

CashNet welcomes reports from the infosec community. You can reach our information security team via security@cashnet.com.au.

Investors

CashNet is listed on the Australian Stock Exchange (CCV). For updated information visit our international site by clicking here .

General Enquiries — Australian Head Office

CashNet International Ltd., Level 11, 141 St Georges Terrace, Perth WA 6000
General.Enquiries@cashnet.com.au
Phone: +61 8 9221 9111
Fax: +61 8 9221 9011
Mon – Fri 8:30am – 5:00pm AWST
Sat & Sun Closed

Contact Us Online

We'll get back to you within 1–2 business days.

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Our Head Office

Address
Level 11, 141 St Georges Terrace
Perth WA 6000, Australia
Phone
+61 8 9221 9111
Fax
+61 8 9221 9011
Office Hours
Mon – Fri: 8:30am – 5:00pm AWST
Sat & Sun: Closed
Email
General.Enquiries@cashnet.com.au

Frequently Asked Questions

Can't find what you're looking for? Contact us directly.

Use our Store Locator to search by suburb or postcode. We have stores across ACT, NSW, QLD, VIC, and WA. Each store listing includes opening hours, phone number, and directions.
We aim to respond to all online enquiries within 1–2 business days. For urgent matters, we recommend calling your nearest store or our Personal Finance line on 13 22 74.
In the first instance, please contact the store directly. If your issue isn't resolved to your satisfaction, email our Complaints Officer at complaints@cashnet.com.au. Our full Dispute Resolution Policy is available here.
Contact our Online Personal Finance team Monday–Friday 9:00am–7:00pm AEST. Call 13 22 74 or email pfconline@cashnet.com.au. You can also visit any CashNet store in person.
CashNet welcomes responsible disclosure from the infosec community. Please email our security team at security@cashnet.com.au with full details of the vulnerability.